Refund Policy

Effective Date: June 4, 2026 | Last Updated: June 4, 2026

1. Introduction

Welcome to Taco Time. We are committed to delivering fresh, high-quality food and an exceptional dining experience to every customer. However, we understand that situations may arise where an order does not meet your expectations or an error may occur. This Refund Policy has been established in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and where applicable, the California Consumer Privacy Act (CCPA/CPRA), to ensure your rights as a consumer are fully respected and protected.

By placing an order with Taco Time — whether through our website meal-tacotime.digital, by phone, or in person — you agree to the terms set forth in this policy. We encourage you to review this document thoroughly so you understand your rights and our obligations.

2. Contact Information for Refund Requests

For all refund-related inquiries, please contact us through the following channels:

Our customer support team is available to assist you Monday through Sunday during normal business hours. We aim to respond to all refund inquiries within 1–2 business days.

3. Eligibility Conditions for Refunds

Refunds at Taco Time are considered on a case-by-case basis. You may be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received items that do not match what you ordered.
• Missing Items: One or more items were missing from your order upon delivery or pickup.
• Food Quality Issues: The food received was spoiled, undercooked, or otherwise unfit for consumption at the time of delivery or pickup.
• Allergen Concerns: An item contained an allergen that was not disclosed during the ordering process, and you reported it before consuming the item.
• Order Not Delivered: Your delivery order was never received, and confirmation has been obtained from the delivery partner or our internal system.
• Duplicate Charges: You were charged more than once for the same order due to a technical error on our payment system.
• Significant Delivery Delay: Your order arrived significantly later than the estimated delivery time, causing the food to be inedible.

To qualify for a refund, the issue must be reported within the specified timeframes outlined in Section 4 below. Taco Time reserves the right to request supporting evidence such as photographs of the food, order confirmation, or receipt.

4. Timeframes for Refund Requests

All refund requests must be submitted within the following timeframes to be considered valid:

5. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Orders that have been fully consumed before the complaint is raised.
• Items where the customer changed their mind after the order was prepared or delivered.
• Customized orders where the customer provided incorrect instructions during the ordering process.
• Promotional items, discount vouchers, or complimentary items provided free of charge.
• Delivery fees charged by third-party delivery platforms (subject to those platforms' own policies).
• Service fees or platform fees charged at checkout, unless the entire order qualifies for a refund.
• Gift cards, loyalty points, or store credit already redeemed at the time of the order.
• Orders placed incorrectly by the customer (e.g., wrong size, wrong location) where the order was fulfilled as placed.

6. How to Request a Refund (Step-by-Step)

To request a refund from Taco Time, please follow the steps outlined below:

1. Step 1 – Identify the Issue: Clearly identify the nature of the problem with your order (e.g., missing item, wrong food, quality issue). Take photographs if possible, as this will support your claim.
2. Step 2 – Gather Your Order Information: Locate your order confirmation number, the date and time of the order, the items ordered, and the payment method used. This information will be required when submitting your request.
3. Step 3 – Contact Us: Reach out to our customer support team via email at [email protected] or through the contact form on our website at meal-tacotime.digital. Please include all relevant details and any supporting evidence.
4. Step 4 – Provide Supporting Documentation: Submit photographs, screenshots of the order confirmation, and any other documentation that supports your claim. The more information you provide, the faster we can process your request.
5. Step 5 – Wait for Review: Our team will review your request and respond within 1–2 business days. We may contact you for additional information if needed.
6. Step 6 – Refund Decision: Once your claim has been reviewed, we will notify you by email of our decision. If your refund is approved, we will process it according to the timelines specified in Section 7.

7. Refund Processing Times by Payment Method

Once a refund has been approved by Taco Time, the processing time will vary depending on the payment method used at the time of purchase:

Please note that while we process refunds promptly from our end, the time it takes for the funds to appear in your account may vary based on your bank or financial institution's processing times. Taco Time is not responsible for delays caused by third-party financial institutions.

8. Partial Refunds

In certain situations, a partial refund may be issued instead of a full refund. Partial refunds may apply in the following cases:

• Only a portion of the order was incorrect or missing (the refund will correspond to the value of the affected items only).
• The customer partially consumed an item before identifying a quality issue — at our discretion, a partial refund may be offered.
• A discount or coupon was applied to the original order — the refund will reflect the proportional amount paid after the discount.
• Some items in a combo or bundle were satisfactory while others were not — only the portion corresponding to the unsatisfactory items will be refunded.

The amount of any partial refund will be calculated based on the individual item prices listed at the time of purchase, excluding any applicable delivery or service fees unless the entire order is being refunded.

9. Exchange Policy

Due to the perishable and consumable nature of food products, Taco Time does not offer direct item exchanges in the traditional retail sense. However, we do offer the following alternatives as part of our commitment to customer satisfaction:

• Order Replacement: If your order was incorrect or significantly unsatisfactory, we may offer to prepare and deliver a replacement order at no additional charge, subject to availability and location.
• Store Credit: In lieu of a cash refund, we may offer store credit equivalent to the value of the affected items, which can be applied to your next order.
• Complimentary Item: For minor issues, we may offer a complimentary item or add-on for a future visit or order as a goodwill gesture.

All exchange or replacement decisions are made at the sole discretion of Taco Time management after a thorough review of the customer's complaint.

10. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

10.1 Online Orders

Orders placed through meal-tacotime.digital may be cancelled within 5 minutes of placement, provided the order has not yet been accepted and entered into preparation by our kitchen. Once food preparation has begun, cancellations are no longer possible, and no refund will be issued.

10.2 Pre-Orders and Catering Orders

For large catering orders or pre-orders placed in advance, cancellations must be submitted at least 24 hours before the scheduled pickup or delivery time to receive a full refund. Cancellations made between 12–24 hours before the scheduled time may be eligible for a 50% refund. Cancellations made less than 12 hours before the scheduled time will not be eligible for a refund.

10.3 In-Store Orders

In-store orders that have already been prepared cannot be cancelled. If you experience an issue with your in-store order, please speak to a staff member or manager immediately before leaving the premises for the most efficient resolution.

11. Dispute Resolution Process

If you are not satisfied with the outcome of your refund or cancellation request, Taco Time provides the following dispute resolution process in accordance with the FTC Act and applicable state consumer protection regulations:

1. Step 1 – Internal Escalation: Submit a written complaint to our management team at [email protected] with the subject line "Formal Dispute – [Your Order Number]." Include all previous correspondence and supporting documentation. Our management team will review your case within 3–5 business days.
2. Step 2 – Mediation: If the internal escalation does not resolve the dispute, both parties agree to attempt resolution through good-faith mediation before pursuing any legal action. Mediation may be conducted virtually or in writing.
3. Step 3 – Chargeback Rights: As a consumer in the United States, you retain the right to contact your credit card issuer or bank to initiate a chargeback if you believe you have been charged unfairly. We encourage you to contact us first before initiating a chargeback, as most issues can be resolved more quickly through direct communication.
4. Step 4 – Consumer Protection Agencies: You may also file a complaint with relevant consumer protection authorities, including the Federal Trade Commission (FTC) at ftc.gov or your state's Attorney General Office, if you believe your consumer rights have been violated.

12. Special Circumstances and Force Majeure

In the event of circumstances beyond our reasonable control — including but not limited to natural disasters, extreme weather events, government-mandated closures, supply chain disruptions, or public health emergencies — Taco Time reserves the right to modify or suspend its standard refund and cancellation procedures. In such cases, we will communicate any changes to our customers as promptly as possible through our website and email communications.

13. Third-Party Delivery Platforms

If your order was placed through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, or similar services), please note that the refund and cancellation policies of that specific platform will apply to your order. Taco Time has limited control over transactions processed through third-party platforms. We encourage you to contact the respective platform's customer support directly for any refund requests related to orders placed through those services.

However, if you believe the issue was solely caused by Taco Time (e.g., wrong items prepared, food quality), you are welcome to contact us directly at [email protected], and we will do our best to assist you in coordination with the platform.

14. Amendments to This Policy

Taco Time reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage customers to review this policy periodically to stay informed of any updates. Your continued use of our services after any modifications constitutes your acceptance of the revised policy.

15. Contact Us

If you have any questions, concerns, or requests related to this Refund Policy, please do not hesitate to reach out to us:

This Refund Policy was last updated on June 4, 2026, and is governed by the laws of the United States, including applicable federal consumer protection regulations enforced by the Federal Trade Commission (FTC).